Questions,answered plainly

Yes. Every price is delivered-duty-paid to 68 countries and includes insured delivery. The figure at checkout is the figure you pay, with nothing to settle on arrival.

Above $5,000 we arrange three or six instalments with no interest, settled by card or bank transfer. Your specialist sets it up before the object leaves the studio.

The piece exists but is held at the atelier, usually because the setting or engraving is finished to order. Add it to your cart and a specialist confirms the lead time - commonly four to nine weeks - before payment is taken.

No. Editions close permanently. We can put you on the list for the next release from the same atelier, and occasionally acquire a piece back from a client for resale - always with its original papers.

Within 48 hours of the dispatch call for objects held in London. Pieces coming from an atelier add two to four days. A specialist always telephones to agree the window before the courier collects.

Yes, in London, Geneva, Dubai and New York. Collections are by appointment and include a fitting or sizing where relevant.

To full replacement value, door to door, with signature required. Nothing is left with a neighbour or in a locker.

Fourteen days, unworn and with its certificate and case, collected at our cost. Refunds are issued to the original method within three working days of inspection.

No - they are final, which we confirm with you in writing before any work begins. Sizing adjustments remain free for life.

Insured collection from your door, work at the original bench, and a photographed condition report at every stage - at our cost, for as long as you own the object. Accidental damage is quoted separately at atelier rates.

Every five to seven years for a tourbillon, longer for a simple manual calibre. Your account shows the due date and we write to you a month beforehand.

Certificates, independent reports, edition numbers, servicing history and studio photographs of your objects. Nothing is shared with third parties, and card details are never stored by us.

You can check out as a guest, but a file is opened either way so the papers have somewhere to live. Purchases above $10,000 are verified by a specialist before dispatch.